What is your return policy?
FREE UAE RETURNS - 14 Days We want to ensure you are always happy with your TGM products. As such, we offer returns up to 14 days after we receive your items. Please note that we can only accept returns for unworn items, returned with the tags on in the bag they were shipped in. We will issue the refund within 48 hours of receiving the goods, the refund may take 5-7 days to reach you, depending on your banks processing times. If your original payment method was cash on delivery, we can offer a store credit for the original amount. Products purchased during sale events will be refunded through TGM shopping vouchers only. Please process your free return here: https://www.appthegivingmovement.com/returns INTERNATIONAL RETURNS - 14 Days We can only offer store credit for any items returned internationally upon receipt. For international returns we can accept a return request up to 14 days after the delivered date, you will need to return the goods back to us with your own courier. To ship an item back to The Giving Movement please: Email team@thegivingmovement.com with your order number and details of the item/s you would like to return. Once our team have confirmed and provided the return address, pack your item(s) and invoice into a bag or box. On the Airway Bill, please include your invoice number and note Return shipment to UAE”. Mail your return using your carrier of choice. EXCHANGES If you would like to switch your item/s, the easiest way to do this is to return your products through the process above and make a new order. If you have any additional questions, please contact us at team@thegivingmovement.com.
How do I return my order?
FREE UAE RETURNS - 14 Days We want to ensure you are always happy with your TGM products. We offer returns up to 14 days after we receive your items. Please note that we can only accept returns for unworn items, returned with the tags on and in the bag they were shipped in. Once the retutn is received and approved, will issue the refund within 48 hours of receiving the goods. The refund may take 5-7 days to reach you, depending on your bank's processing times. If your original payment method was Cash on Delivery, we can offer a store credit for the original amount. Products purchased during sale events will be refunded through TGM shopping vouchers only. Please process your free return here: https://www.appthegivingmovement.com/returns INTERNATIONAL RETURNS - 14 Days For international returns, refunds are provided in the form of store credit. We can accept a return request up to 14 days after the delivered date, you will need to return the goods back to us with your own courier. To ship an item back to The Giving Movement please: 1) E-mail team@thegivingmovement.com with your order number and details of the item/s you would like to return. 2) Once our team have confirmed and provided the return address, pack your item(s) and invoice into a bag or a box. 3) On the Airway Bill, please include your invoice number and note "Return shipment to UAE”. Mail your return using your carrier of choice. EXCHANGES If you would like to switch your item/s, the easiest way to do this is to return your products through the process above and make a new order. If you have any additional questions, please contact us at team@thegivingmovement.com.
I forgot my password. What do I do?
To create a new password, click on “Lost your password?” link on the log-in page, enter your e-mail then press Submit. We will send you an e-mail with instructions to update your password.
How are TGM fabrics made?
We work with 5 main fabrics: SOFTSKIN100©: the upgraded fabric is 100% sustainable, being 80% recycled polyester and 20% recycled spandex. It’s made from waste plastic water bottles, which are cleaned, shredded into flakes and melted down to molten plastic. The molten plastic is pressed and stretched multiple times to eventually become yarn, which is brushed and woven into the fabric we use. Softskin is certified sustainable and has been awarded Control Union’s Global Recycle Standard (GRS) certification. Organic Bamboo: this fabric made by dissolving pulp bamboo into its cellulose component and then spinning into fibers. Our organic bamboo fabric is 100% eco-friendly and FSC and OEKO-TEX certified. Organic Cotton: our organic cotton is created with 95% organic cotton and 5% fully recycled elastane. We use ethically sourced Indian organic cotton for the GOTS and OEKO-TEX certified fabric. RE-SHELL100©: the fabric used for outerwear is made from 100% recycled crinkled nylon. It’s OEKO-TEX and GRS-certified, using low-impact dyes. RE-DOWN100©: made from 100% recycled crinkled nylon, the RE-DOWN fabric features a filling of 100% recycled polyester to ensure comfort and warmth. The fabric is OEKO-TEX and GRS certified.
How do I care for TGM fabrics?
Softskin100© | Organic Fleece | SMLS100© | Cotton Poplin | COTTONRIB100© | COTTONSEY100© | Washed Cotton Jersey
Machine wash cold on gentle cycle. Cool iron on reverse. Do not bleach, dry clean, or tumble dry.
PRFRM100©
Machine wash cold on gentle cycle. Do not iron, bleach, dry clean, or tumble dry.
Re-Crink100©
Hand wash cold on gentle cycle. Do not iron, bleach, dry clean, or tumble dry.
Re-Shell100©
Hand wash cold on gentle cycle. Dry clean. Do not iron, bleach, or tumble dry.
Re-Form100©
Dry clean only. Iron on low. Do not wash, bleach, or tumblr dry.
PLEATHER©
Clean with damp cloth. Do not wash, bleach, tumble dry, iron, or dry clean.
How do I use a voucher code?
If you have a voucher code you can add it at checkout and your discount will be applied before you place your order.
Please note you may not be able to use some voucher codes on sale items.